Read OSERP by industry

Choose the business you understand. The Academy will point you to the right operating manual chapters, Global Retail Lab cases, field references, and improvement measures. This is a reading mode, not a product edition or a claim that every industry configuration is already available.

For deeper business vocabulary, data design, controls, KPIs, and implementation questions, read the OSERP Industry Context Library.

01 · FLOWRetail & distributionReplenish · sell · reconcile02 · MAKEManufacturingPlan · produce · trace03 · DELIVERProfessional servicesTime · bill · collect04 · SERVEHospitalityBook · consume · settle05 · CONNECTE-commerceReserve · fulfil · refund06 · BUILDProjects & contractingCommit · certify · forecast07 · DEVELOPEducationEnrol · teach · report08 · IMPACTNonprofit operationsRestrict · distribute · prove

Every mode starts with Foundations, then reads the linked manual chapters, completes the matching industry scenario, studies the measurable case, and finishes with the consultant challenge.

Retail and distribution

Read in this order: Inventory → POS → Documents → Business case.

Focus: item master, branch price lists, reservations, warehouse transfers, batch/expiry, cash and card close, online fulfilment.

Measure: stock-out rate, investigation days, fulfilment accuracy, inventory adjustment value, and branch close time.

Manufacturing

Read in this order: Inventory → Documents → Accounting → Business case.

Focus: bill of materials, work orders, material issue, scrap, yield, batch genealogy, quarantine, and cost variance.

Measure: yield variance, scrap visibility delay, recall trace time, cost-close days, and write-off value.

Professional services

Read in this order: Partners → Projects and workflows → Accounting → Business case.

Focus: project budget, resource assignment, timesheets, expenses, milestones, receivables, and utilisation.

Measure: days to invoice, approved unbilled time, utilisation, overdue receivables, and project margin.

Hospitality

Read in this order: POS → Documents → Inventory → Business case.

Focus: service items, room or event deposits, folios, restaurant consumption, wastage, split taxes, tips, and settlement.

Measure: same-shift reconciliation, folio exceptions, food wastage, settlement variance, and checkout time.

E-commerce

Read in this order: E-commerce → Inventory → Documents → Business case.

Focus: catalogue publication, channel price, reservation, split fulfilment, gateway references, returns, refunds, and idempotency.

Measure: cancellation rate, order-to-dispatch time, fulfilment accuracy, refund cycle, and reserved-stock age.

Projects and contracting

Read in this order: Projects and workflows → Documents → Accounting → Business case.

Focus: contract value, budget, purchase commitments, site issues, progress certificates, retention, change orders, and forecast cost.

Measure: overrun detection lead, committed-cost coverage, change approval time, retention ageing, and forecast accuracy.

Education

Read in this order: Partners → People → Documents → Business case.

Focus: learner and sponsor scope, cohort, scholarship approval, instalments, attendance, instructor cost, and programme margin.

Measure: enrolment-to-invoice time, collection rate, unallocated expense, scholarship approval time, and refund cycle.

Nonprofit operations

Read in this order: Administration → Accounting → Inventory → Business case.

Focus: donor and grant, restricted funds, programme budget, procurement, distribution, volunteer expenses, and audit trail.

Measure: grant-to-programme traceability, donor-report days, unassigned distribution, budget variance, and audit retrieval time.

Consultant reading mode

For any industry, switch from operator reading to consultant reading: record the legal company, branch, warehouse, country, currency, tax assumptions, roles, integrations, expected effects, negative cases, and unresolved implementation questions. Then compare the proposed improvement with evidence from equivalent before and after periods. Composite scenarios and target numbers must never be presented as verified customer results.