Troubleshooting

Start with the exact screen, active company, record reference, action, and error message. Check whether the action may already have completed before repeating it.

Symptom	First checks	Next step
Screen missing	Role permissions, company feature configuration, intended menu	Administrator reviews the relevant screen/action grants
Record missing	Company, filters, status, identifiers, pagination	Search existing records before creating a duplicate
Item name refused	Blank or spaces-only name	Enter a meaningful name and save again
Duplicate item code	Existing organization-scoped item code	Find the existing item or choose the intended new code
Journal unbalanced	Base-currency debit/credit values and exchange rates	Correct the lines; inspect any rounding adjustment
Closed/locked period	Voucher date and covering period	Authorized accounting review; do not bypass the lock
No period covers date	Mistyped year or missing calendar period	Correct date or properly configure the missing period
Base currency change refused	Existing posted entries	Review with the accounting administrator
Unexpected selling price	Customer group, list, branch, quantity break, MRP, tax basis	Compare the pricing source and physical pack
Stock is zero after item creation	No received/opening movement; wrong warehouse; stock flag	Verify the actual stock-creating workflow
Stock entry and lots disagree	Warehouse and lot totals, prior movements	Investigate the mismatch with stock audit evidence
Invoice remains open after payment	Receipt allocation, partner, currency, residual amount	Allocate correctly and review the remaining balance
POS Pay unavailable	Customer policy, basket state, permissions, required choices	Follow the displayed reason
Checkout timeout	Existing sale/receipt and payment status	Verify before retrying
Payroll calculation appears stuck	Run progress, exceptions, current status	Inspect progress before creating/restarting work
Order advanced but accounting missing	Timeline posting exception and configured stage	Correct the posting cause through the supported retry path
Report differs from another report	Company, dates, status filters, currency, accounting vs operational timing	Align the selections and trace the same records
Attachment refused	File type, area-specific size limit, hosting limit	Use a supported file; do not assume all upload areas share a ceiling

A useful support record

Include application release if available, screen name/path, company, document or item reference, date/time, expected result, actual result, exact message, and reproducible steps. Add a screenshot only after removing unnecessary personal information. Never include a password, secret key, or access token.

Corrections after posting

Use the supported reversal, credit, return, or adjustment process for the business event. Preserve the original reference and reason. Editing unrelated master data does not retroactively explain a posted transaction, and deleting records can destroy the evidence needed to reconcile it.